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Frequently Asked Questions

 
 

General

1What is the Crystal?
The Crystal is a sustainable cities initiative by Siemens. The building is home to the world largest exhibition on the future of cities, the world’s most sustainable event venue, Siemens offices, and a public café.
2What can I do nearby?
There are lots of interesting activates surrounding the Crystal, click here for an interactive map.
3How long has the Crystal been open?
The Crystal opened to the public in September 2012.
4Do you have any facilities for cyclists or disabled parking bays?
Yes, parking bays for disabled badge holders are available on the north side of the building, as is our cycle parking area.
5Where is the nearest car park?
There is limited parking on site that will need to be discussed with the event manager when planning you event. In addition, the Crowne Plaza Hotel (E16 1AL) and the ExCel Convention Centre (E16 1XL)  both have parking facilities and are a short walk from the Crystal.
6How do you get to the Crystal from Royal Victoria DLR station?
If you are coming from Canning Town, cross over the bridge and follow the road to your right for two minutes. As you approach the Docks you will see the Crystal across the road.
7How can I get in touch?
You can call us on 0207 055 6400, email on info@thecrystal.org or click here to send us a message.
 
 

Events

1Are there any good hotels nearby?
There are numerous hotels in the surrounding area, and even more along the short DLR ride towards Canary Wharf and central London.
2Do you offer discounts for charities or community groups?
We have facilities on site that are available free of charge to community groups located in the London borough of Newham. Additionally, all educational groups booking an exhibition tour can access our Education Suite free of charge for presentations or as a lunch space, availability permitting. Contact us on bookings@thecrystal.org for more information or click here to send us a message.
3Do you have Wi-Fi on site?
When hiring our spaces Wi-Fi vouchers are given to all attendees.
4I have a room booked at the Crystal - can I arrange for a delivery to be sent in advance of the event?
Yes! Please ensure you name and event name are provided on the delivery, and aim for delivery as close as possible to the date of your event. Our address is 1 Siemens Brothers Way, London, E16 1GB.
5What is the capacity of your rooms?
We can accommodate bookings of almost any size. We have detailed information on our room capacities here.
Our Rooms
6What are the deadlines for catering and AV requirement for event bookings?
Tuesday the week before the event.
 

Further Questions?

0207 055 6400
bookings@thecrystal.org